Refund policy

Return & Refund Policy

Last Updated: 25-04-04

At Aqua Camp, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

Returns

You have [5] days from the date you received your order to request a return. To be eligible for a return:

• The item must be unused, unwashed, and in its original packaging.
• You’ll need the receipt or proof of purchase.
• Custom, made-to-order, or sale items are non-returnable unless defective.

To start a return, please contact us at [your email address or return portal link]. If your return is accepted, we’ll provide instructions on how and where to send your package. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within [5–10] business days.

Please note: Shipping fees are non-refundable.

Exchanges

The fastest way to ensure you get what you want is to return the item and make a separate purchase for the new one.

Damages or Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can make it right.

Need Help?

For any questions or concerns, feel free to reach out to us @ moshi@theaquacamp.com